Questions before you frame

No. Rectangle Frames is a custom-order service, not an e-commerce store. Submit a request, discuss the project with us, and decide whether to confirm the personalized quote.

Our services are designed for rectangular photographs, artwork, prints, posters, and mirrors. Tell us about the specific item so we can determine whether the project is suitable.

Yes, custom sizing is central to the service. Panoramic, tall, narrow, metric, and other exact dimensions can be discussed. Suitability depends on the piece, materials, and construction requirements.

Measure the physical width first, then height, in several places. Do not assume the listed paper or poster size is exact. See the Frame Size Guide for detailed instructions.

Potential directions include natural wood, stained wood, painted finishes, slim modern profiles, and wider profiles. Actual available options and their suitability are discussed for each request.

Include those preferences in your inquiry. We can discuss mat borders, presentation, and glazing considerations in relation to your item and display setting.

Customer-owned materials may be accepted for approved framing projects. Contact Rectangle Frames and wait for shipping or delivery instructions before sending personal materials.

No. It only sends an inquiry. An order is created only after project consultation, a personalized quote, and your explicit confirmation.

Each project receives a personalized quote based on dimensions, materials, finishes, design complexity, and additional components or work. Shipping is calculated separately. Submitting an inquiry does not create an order or payment obligation.

Submitting an inquiry does not create a purchase or payment obligation. The payment method, amount, and timing are discussed and agreed individually. Production begins after you confirm the order and agree to the payment terms.

Production timing is project-specific and is discussed before you confirm an order. The website does not promise a fixed turnaround or delivery date.

Rectangle Frames serves customers across the United States. Shipment feasibility, method, cost, and destination details are confirmed for each order.

No. Shipping is calculated separately and communicated with the personalized order details before you decide whether to confirm the order.

You may withdraw an inquiry before order confirmation. After you confirm a custom order, cancellation and modification options depend on the agreed terms and how far manufacturing has progressed.

Return conditions for a custom-made product are communicated before order confirmation. Applicable consumer rights remain unaffected.

Contact Rectangle Frames so the issue can be reviewed and an appropriate resolution can be determined.

Report the damage and include photographs of the product and packaging. Retain the packaging where reasonably possible so the circumstances can be reviewed.

Include item width and height, item type, orientation, desired style or finish, display setting, and any outside-size limit. If you are unsure, provide what you know and describe the project.